Stay up to date with the latest disruptions, planned work, timetable changes and more.
Select the mode of transport below to see relevant updates.
Callerton Parkway Car Park:
Due to an ongoing technical issue, the ticket machines at Callerton Parkway are currently not accepting coins. Please follow the below PayByPhone link for for details of how to pay for parking while we work to resolve the fault.
Safety Information:
Operation Coastwatch:
Northumbria Police’s Operation Coastwatch is working in partnership with North Tyneside Council and Nexus to increase patrols across Metro stations, beaches, and parks.
Please select the Report option on this app to report a concern on Metro trains or stations.
E-scooters:
E-scooters are not permitted on trains, stations, and platforms.
Bikes on Metro:
Please plan your journey in advance as time and location restrictions are in place. Full details can be found via the link below.
Northumberland Park Car Park:
There is a temporary reduction in spaces available at Northumberland Park Car Park while we carry out repairs due to intentional damage to maintain a safe environment.
Stadium of Light temporary platform 2 access changes
Resurfacing work will take place at Stadium of Light station on Wednesday 17 June. The station will remain open as usual but access to the station will change.
Between 7.30am and midday the staircase to platform 2 will be out of use. During the staircase closure please use the ramp.
Your journey may take longer during the access changes, so please leave extra travelling time.
Thank you for your understanding.
No trains between Brockley Whins and South Hylton 27 and 28 June 2026
No trains between Brockley Whins and South Hylton on Saturday 27 and Sunday 28 June 2026
On Saturday 27 and Sunday 28 June, no trains will run between Brockley Whins and South Hylton in both directions, to allow for Network Rail improvement work.
Replacement bus service
A replacement bus service number 901 will be running between Brockley Whins and South Hylton calling at all stations in both directions.
Replacement bus stop location maps for 27 and 28 June.
Replacement bus timetable 27 and 28 June 2026.
Your journey will take longer so please leave extra time for travelling.
A revised train timetable will be running. Revised train timetables are available in the ‘timetable change’ section.
For the latest Metro service update view the ‘live updates’ section or view the Pop App (available on Google Play and the App Store).
Revised Metro service Saturday 27 and Sunday 28 June 2026
Revised Metro timetable 27 and 28 June 2026
On Saturday 27 and Sunday 28 June a revised Metro service will be running, due to planned Network Rail work taking place.
Revised train timetable Brockley Whins-Airport, Airport-Brockley Whins 27, 28 June 2026
Revised train timetable St James-South Shields, South Shields-St James 27, 28 June 2026
Replacement bus services will be running between Brockley Whins and South Hylton. For more details about the planned work and details of the replacement bus service view planned works in our travel update section.
No trains between Brockley Whins and South Hylton 4 and 5 July 2026
No trains between Brockley Whins and South Hylton on Saturday 4 and Sunday 5 July 2026
On Saturday 4 and Sunday 5 July no trains will run between Brockley Whins and South Hylton in both directions, to allow for Network Rail improvement work.
Replacement bus service
A replacement bus service number 901 will be running between Brockley Whins and South Hylton calling at all stations in both directions.
Replacement bus stop location maps for 4 and 5 July.
Replacement bus timetable 4 and 5 July 2026.
Your journey will take longer so please leave extra time for travelling.
A revised train timetable will be running. Revised train timetables are available in the ‘timetable change’ section.
For the latest Metro service update view the ‘live updates’ section or view the Pop App (available on Google Play and the App Store).
Revised Metro service Saturday 4 and Sunday 5 July 2026
Revised Metro timetable 4 and 5 July 2026
On Saturday 4 and Sunday 5 July a revised Metro service will be running, due to planned Network Rail work taking place.
Revised train timetable Brockley Whins-Airport, Airport-Brockley Whins 4, 5 July 2026
Revised train timetable St James-South Shields, South Shields-St James 4, 5 July 2026
Replacement bus services will be running between Brockley Whins and South Hylton. For more details about the planned work and details of the replacement bus service view planned works in our travel update section.
No trains between Brockley Whins and South Hylton 11 and 12 July 2026
No trains between Brockley Whins and South Hylton on Saturday 11 and Sunday 12 July 2026
On Saturday 11 and Sunday 12 July no trains will run between Brockley Whins and South Hylton in both directions, to allow for Network Rail improvement work.
Replacement bus service
A replacement bus service number 901 will be running between Brockley Whins and South Hylton calling at all stations in both directions.
Replacement bus stop location maps for 11 and 12 July 2026.
Replacement bus timetable 11 and 12 July 2026.
Your journey will take longer so please leave extra time for travelling.
A revised train timetable will be running. Revised train timetables are available in the ‘timetable change’ section.
For the latest Metro service update view the ‘live updates’ section or view the Pop App (available on Google Play and the App Store).
Revised Metro service Saturday 11 and Sunday 12 July 2026
Revised Metro timetable 11 and 12 July 2026
On Saturday 11 and Sunday 12 July a revised Metro service will be running, due to planned Network Rail work taking place.
Revised train timetable St James-South Shields, South Shields-St James 11, 12 July 2026
Revised train timetable Brockley Whins-Airport, Airport-Brockley Whins 11, 12 July 2026
Replacement bus services will be running between Brockley Whins and South Hylton. For more details about the planned work and details of the replacement bus service view planned works in our travel update section.
Night works
To ensure our train service continues to run we need to carry out regular maintenance and improvement works on and around our tracks. Some work can be done during the day, but often work can only be completed safely when the train service is not running. This means we work overnight and during planned line closures.
The type of work taking place includes inspections, patrolling the tracks, lineside management, maintenance and renewal work and cleaning. Sometimes the work generates noise which residents or businesses near to the Metro line may be able to hear.
To find out more about the types of work carried out, visit the Night works section of the Travel North East website.
Thursday, 13 November 2025 – until further notice: Routes 10, 12, 50 and E1 – Closure of River Drive bridge (Heugh Street)
Closure of River Drive bridge (Heugh Street) until further notice.
So that structural inspection work can take place, the following alterations will continue to apply to services 10, 12, 50 and E1:
Stagecoach Service 10 will operate via Keppel Street, Fowler Street, Winchester Street, Anderson Street, Coston Drive and Mile End Road, then run a one-way loop via Palatine Street, River Drive, Mile End Road and Coston Drive, before resuming the normal Service 10 route towards Jarrow.
Stagecoach Services 12 and E1 will continue to operate via alternative routes. Customers are advised to use South Shields Interchange (12 and E1) or Ocean Road (E1 only).
Go North East Sunday Service 50 is currently operating from South Shields Interchange to River Drive via Mile End Road.
These arrangements apply until further notice.
For latest up-to-date travel information please check Go North East website / X (formally Twitter). Stagecoach North East website / X (formally Twitter)
Service 18 Diversion, St Peter’s Basin, Newcastle: Monday, 20 April 2026 – (approx) July 2026
Five way temporary traffic lights at St Peter’s Basin, Newcastle, have caused significant delays to service 18 (operated by NorthStar) in recent weeks. These roadworks are expected to be in place until early July 2026.
To mitigate the impact of these works, service 18 trips operating via St Peter’s Basin will be reduced to hourly, starting from Monday 20 April.
Monday – Friday buses towards Walker will depart St Peter’s Basin at 06.52am, 08.02am, 09.27am, 10.32am, 11.32am, 12.32pm, 01.32pm, 02.42pm, 04.07pm, 05.27pm and 06.37pm.
Saturday buses towards Walker will depart St Peter’s Basin at 07.32am, 08.17am, 09.02am, 09.47am, 10.32am, 11.17am, 12.32pm, 01.32pm, 02.32pm, 03.32pm, 04.32pm, 05.32pm and 06.32pm.
Monday – Friday buses towards Quorum/Benton Estate will depart St Peter’s Basin at 06.21am, 07.11am, 07.52am, 09.11am, 10.21am, 11.21am, 12.21pm, 01.21pm, 02.31pm, 03.51pm and 05.11pm.
Saturday buses towards Quorum/Benton Estate will depart St Peter’s Basin at 07.06am, 07.51am, 08.36am, 09.21am, 10.06am, 10.51am, 11.21am, 12.21pm, 01.21pm, 02.21pm, 03.21pm, 04.21pm and 05.21pm.
This is a temporary measure until the works are complete.
Eldon Square bus station closure for resurfacing: Wednesday 10 June – Sunday 28 June
From Wednesday 10 June 2026 until Sunday 28 June 2026, Eldon Square Bus Station will be fully closed for three weeks to allow resurfacing works, new road markings and improvements to drainage and guardrails to be completed. The station will reopen to all buses on Monday 29 June 2026.
The bus station will remain open as a thoroughfare, however no buses will serve it during the improvement works.
Nexus, bus operators and Newcastle City Council have worked in partnership to try and reduce the disruption caused to the public during this period. The works have been programmed during the football off-season, and away from other big events in the city to minimise the chance of the bus station works clashing with other necessary diversions.
Services will be utilising alternative stops during the closure, as follows:
Go North North (GNE), Stagecoach North East (SNE), Arriva North East (ANE), Peter Hogg (PH)
49 (SNE), 74 (GNE) and X47(SNE) – Stand Y, Haymarket Bus Station
X74 (PH), X77 (SNE), X78 (SNE), X79(SNE), X87/X88 (SNE) – Stand X, Haymarket Bus Station
684 (GNE), 685 (SNE), X82 (SNE), X85(GNE) – Southbound Percy Street stop outside of Eldon Square bus station exit
(GNE) 6, 47, X45 – Northbound Newgate Street stop outside St Andrew’s Church NG2
21, 22, 28, 28B, 29 (GNE), X12(ANE) and X21(GNE) – Southbound Newgate Street stop opposite St Andrew’s Church NG3
(GNE) 10, 10a, 10b, 12 – Northbound Newgate Street stop, outside Premier Inn at The Gate NG1
(GNE) X1, X1a, X1b, X10 – Southbound opposite The Gate NG4
(GNE) X30, X31, X32, X70, X71, X72 and X73 – Southbound Newgate Street stop, opposite Maldron Hotel NG5
At Haymarket Bus Station service X46 (Gateshead Central Taxi) will temporarily use Stand R and services 355/356 will temporarily use Stand P.
During the closure, Stagecoach services 685 and X82 will also be unable to serve the stop on Gallowgate heading into Newcastle.
Extra information will be on display in Eldon Square bus station including maps highlighting the temporary stopping arrangements along with signage on Newgate Street. Please consider allowing extra time when connecting between services due to these changes.
Eldon Square bus station closure June 2026
Route Q3 – Sunshine 5k event, Newcastle Quayside: Wednesday, 17 June 2026
On Wednesday 17 June 2026, to facilitate the Sunshine 5k event, a road closure will be in place on Newcastle Quayside, from 5:30pm until approximately 9:00pm. As a consequence of this closure, Go North East Service Q3 will be diverted. The bus stops by Newcastle Crown Court and Guild Hall will not be served. Customers are advised to use the bus stops on City Road.
For latest up-to-date travel information please check Go North East website / X (formally Twitter).
Routes 50 and E1 – Armed Forces Day Parade, Sea Road, South Shields: Sunday, 21 June 2026
On Sunday 21 June 2026, to facilitate the annual Armed Forces Day Parade, a road closure will be in place on Sea Road, from 9:30am until approximately 11:30am. As a consequence of this closure, Go North East Service 50 and Stagecoach Service E1 will be diverted. The bus stops on Ocean Road and Sea Road will not be served. Customers are advised to use the bus stops on Beach Road and Bents Park Road.
For latest up-to-date travel information please check Go North East website / X (formally Twitter). Stagecoach North East website / X (formally Twitter)
Route Q3 – Harriers 5 Mile Road Race, Newcastle Quayside: Tuesday, 30 June 2026
On Tuesday 30 June 2026, to facilitate the Harriers 5 Mile Road Race, a road closure will be in place on Newcastle Quayside, from 6:30pm until approximately 9:00pm. As a consequence of this closure, Go North East Service Q3 will be diverted. The bus stops by Newcastle Crown Court and Guild Hall will not be served. Customers are advised to use the bus stops on City Road.
For latest up-to-date travel information please check Go North East website / X (formally Twitter)
Shields Ferry temporary daytime-only timetable
The Shields Ferry will operate a temporary timetable from Monday, 25 May, due to crew sickness.
The temporary timetable changes mean that, Monday to Saturday, the first crossing of the day from South Shields will be at 7.15am instead of 6.45am, and the last crossing from North Shields will be at 6.30pm.
The later crossings on Thursdays, Fridays and Saturdays, when we usually operate until 10.50pm, will not be running until further notice.
Our focus is to ensure we protect our core service, when it is busiest, avoiding any short notice service suspensions.
What happens when the Shields Ferry is not operating
If we are unable to operate the ferry crossing between North Shields and South Shields because of eg severe fog, stormy conditions on the river, or if there is a technical issue with the vessels, we will endeavour to provide a replacement bus where possible.
Replacement bus timetable (subject to any buses being available)
The buses run on the hour and half past the hour from each ferry landing.
| South Shields to North Shields | |||
|---|---|---|---|
| Days | First bus | Then these times every hour | Until last bus |
| Monday to Wednesday | 06:30 | 00, 30 | 20:00 |
| Thursday to Saturday | 06:30 | 00, 30 | 23:00 |
| Sunday | 10:00 | 00, 30 | 18:00 |
| North Shields to South Shields | |||
|---|---|---|---|
| Days | First bus | Then these times every hour | Until last bus |
| Monday to Wednesday | 06:30 | 00, 30 | 20:00 |
| Thursday to Saturday | 06:30 | 00, 30 | 23:00 |
| Sunday | 10:00 | 00, 30 | 18:00 |
Please note that these are the same as the normal ferry times from North Shields, but are not the same as the normal ferry times from South Shields. This is of course because the replacement bus service takes longer than the ferry to travel between the two landings via the Tyne Tunnel.
From South Shields the buses depart from the bus stop on Ferry Street, outside the former BT building, stop number 42S32.
From North Shields the buses depart from the bus stop on North Quay at the end of the ferry landing, stop number 41080. It will also stop on request at the bus stop at the top of Borough Road.
Bikes
Unfortunately, bikes are not allowed on these buses. We suggest cyclists use the Tyne Pedestrian Tunnel instead.
More information
The ferry crew will be on the South Shields landing to provide passengers with information during the period of the disruption.
Customers can also check for information and updates on our Facebook page www.facebook.com/theshieldsferry.
